General Terms and Conditions

• All guests must present original and valid photo identification at the time of check-in, such as, Govt. Issues National ID, Passport for every foreign traveler.

• The primary guest must be at least 18 years of age to be able to check-in the hotel.

• Stay of 1 child up to 5 years of age is complementary without the use of extra bed. Breakfast charges may be applicable for the child.

• Pets are not allowed in the hotel premises.

• Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

• A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.

• Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Xirooms will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options.

• As we continue to strive to improve our services, Xirooms may reach out to guests to get a feedback of their experience through calls or messages.

Booking Extension Policy

• Extension of stay would be provided on current room rates, subject to availability.

• Current room rates can be different from the rates at which the rooms were booked.